Terms of Service

Last Updated: January 15, 2025

1. Acceptance of Terms of Service

This website ("Website") is operated by BioFlow Mgmt LLC, operating as FlowVeda™ LLC ("FlowVeda™"). By accessing or using this Website, you agree to these Terms of Service and all applicable laws and regulations. You are responsible for ensuring your compliance with any local laws that apply to your use of this Website.

If you do not agree with these Terms of Service, you must discontinue use of the Website immediately.

2. Usage and Accessibility

The content on this Website is protected by copyright, trademark, and other intellectual property laws and is provided for personal, non-commercial use only. You may download materials solely for personal use, but it is prohibited to:

• Copy, modify, distribute, publish, or create derivative works based on any content from this Website.
• Attempt to decompile, reverse engineer, or extract the source code of the Website.
• Use any materials for commercial purposes without the express written permission of FlowVeda™.

If you discontinue use of the Website, you must delete any downloaded materials in your possession, whether digital or printed.

3. Data Protection and Privacy

a) Commitment to Privacy

FlowVeda™ is committed to safeguarding your personal data and complies with all applicable privacy and data protection laws.

b) Use of Personal Data

Your personal data is used to provide services, process orders, manage subscriptions, and improve your experience. We limit the use of your data to the purposes for which it was collected.

c) Data Sharing and Disclosure

FlowVeda™ does not sell or share your personal data with third parties for marketing purposes. Your data may only be shared with trusted service providers necessary to deliver our services, under strict confidentiality agreements.

d) Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, alteration, or misuse.

e) Your Rights

You have the right to access, correct, or delete your personal data, and to restrict or object to certain processing activities. Contact us via the information provided in our Privacy Policy to exercise your rights.

f) Privacy Policy

For full details on how we handle your personal data, please refer to our Privacy Policy here.

By using FlowVeda™ services, you agree to the privacy terms outlined in these Terms of Service and the Privacy Policy.

4. Terms of Sale

a) Product Purchases

When purchasing products from our Website, you must provide accurate and valid payment details, including your credit or debit card information, billing address, and contact information.

b) Payment Authorization

By providing your payment information, you authorize FlowVeda™ to charge your selected payment method for the full purchase amount, including applicable taxes and shipping fees. You confirm that you are legally authorized to use the payment method provided.

c) Order Cancellation and Refunds

FlowVeda™ reserves the right to cancel any order at its discretion. If an order is canceled after payment is processed, you will receive a refund to your original payment method. FlowVeda™ is not responsible for additional fees charged by your payment provider.

d) Third-Party Payment Services

We may use third-party services to process payments. By entering your payment details, you consent to the sharing of this information with these third parties as outlined in our Privacy Policy.

e) Order Verification and Refusals

FlowVeda™ reserves the right to refuse or cancel orders due to suspected fraud, payment errors, regulatory restrictions, or inventory issues. Additional information may be required to verify your order.

f) Return and Refund Policy

Please refer to our Refund Policy for detailed information on returns, refunds, and conditions for eligibility.

5. FlowVeda™ Membership and Subscription Policy

a) Overview

FlowVeda™ offers a Membership program that combines convenient subscription-based product delivery with exclusive Flow Club benefits.

Members can choose from the following bottle size options:

• Silver Flow: 60 capsules per bottle.
• Gold Flow: 90 capsules per bottle.
• Platinum Flow: 120 capsules per bottle.

For each bottle size option, the Membership includes:

• One bottle delivered every month.
• Two bottles delivered every two months.
• Three bottles delivered every three months.

Membership ensures you receive the product quantity and delivery frequency that aligns with your goals while providing access to exclusive tools, resources, and promotions.

b) Creating a Membership

To join the FlowVeda™ Membership program, select your preferred product type (Silver Flow, Gold Flow, or Platinum Flow) and delivery frequency when adding the product to your cart. Membership renews automatically based on the schedule you select.

c) Membership Benefits

Flow Club Members receive:

• Scheduled delivery of their selected product and quantity.
• Access to exclusive tools, resources, and member-only promotions.
• Early access to new product launches.

d) Managing Your Membership

Members can manage their Membership through their FlowVeda™ account, including:

• Changing delivery frequency to every month, every two months, or every three months.
• Switching between Silver Flow, Gold Flow, or Platinum Flow.
• Updating payment or shipping information.
• Pausing or canceling Membership without penalty.

e) Payment and Notification

• Payments are processed three days before the same day of the month as your initial purchase. For example, if your first purchase was on the fifteenth, future payments will occur on the twelfth.
• Members are notified at least 24 hours before their payment is processed, allowing time to make changes to the Membership.

f) Refund and Return Policy

• All Membership sales are final. Refunds are only available for damaged products as described in our Refund Policy.
• The 60-day money-back guarantee applies only to first-time customers purchasing the Starter Kit.

i) Order Processing and Shipping

Orders are processed based on your selected schedule. For one bottle every month, two bottles every two months, or three bottles every three months, timely delivery is ensured. If adjustments are required after an order has been processed, contact customer support.

j) Changes to Membership Terms

FlowVeda™ reserves the right to update the Membership terms. Members will be notified of significant changes via email, and continued use of the Membership program will constitute acceptance of the revised terms.

6. FlowVeda™ International Shipping Policy

a) Restricted Countries

FlowVeda™ does not ship to certain countries due to regulatory or logistical constraints. For the latest list of restricted countries, visit our shipping partner Passport here.

b) Delivered Duty Paid (DDP) Countries

For countries where Delivered Duty Paid (DDP) shipping is offered, taxes and duties are calculated and charged at checkout. FlowVeda™ manages these payments on your behalf.

c) Delivered Duty Unpaid (DDU) Countries

For countries where Delivered Duty Unpaid (DDU) shipping applies, you are responsible for paying all taxes and duties. Products must be picked up at the designated location.

By using international shipping services by FlowVeda™, you agree to these terms and responsibilities.

7. Warranties and Disclaimers

a) User Acknowledgment and Risk Acceptance

By using the FlowVeda™ Website, you acknowledge that you do so at your own risk. Any reliance on the information, materials, or products provided on this Website is solely your responsibility.

b) Provision of Materials and Products "As Is"

All materials and products available on the FlowVeda™ Website are provided "as is" and without warranties of any kind. FlowVeda™ does not guarantee the condition, quality, or suitability of these materials and products for any specific purpose.

c) Disclaimer of Warranties

FlowVeda™ expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement of intellectual property, or other rights.

d) Site Functionality

FlowVeda™ does not warrant that the Website will function without interruptions, errors, or technical issues. FlowVeda™ is not responsible for system failures, data loss, or damages to your device resulting from the use of this Website.

8. Limitations of Liability

a) Exclusions of Liability

FlowVeda™, its parent company BioFlow Mgmt LLC, affiliates, officers, employees, or agents will not be held liable for any damages resulting from your use or inability to use the Website, materials, or products. This includes, but is not limited to, direct, indirect, incidental, consequential, or punitive damages.

b) Jurisdictional Variations

Certain jurisdictions may not allow the exclusion or limitation of liability for incidental or consequential damages. In such cases, the limitations outlined here may not apply to you.

c) Time Limit for Claims

Any claims or actions arising from your use of the Website must be initiated within one year of the occurrence of the event leading to the claim.

9. User-Generated Content and Conduct

a) Ownership and Rights

Users retain ownership of the content they post on FlowVeda™ platforms, such as reviews, testimonials, or comments. By posting, you grant FlowVeda™ a perpetual, royalty-free, and transferable license to use, display, and distribute your content in connection with our services.

b) User Responsibilities

You agree to:

• Post only original content or content you are authorized to use.
• Avoid posting defamatory, offensive, or unlawful material.
• Respect the privacy and intellectual property rights of others.

c) Content Moderation

FlowVeda™ reserves the right to review, edit, or remove any user-generated content that violates these Terms of Service.

d) Infringement Reporting

If you believe that content on our platform infringes your intellectual property rights, you may report it to FlowVeda™ using the designated channels. FlowVeda™ will investigate and take appropriate action.

10. Indemnification

a) User Agreement to Indemnify

By using the FlowVeda™ Website, you agree to indemnify and hold harmless FlowVeda™, its parent company BioFlow Mgmt LLC, affiliates, officers, employees, and agents from any claims, liabilities, damages, or expenses arising from:

• Your use or misuse of the Website or services.
• Your violation of these Terms of Service.
• Your infringement of third-party rights, including intellectual property rights.

b) Scope of Indemnification

Indemnification includes reasonable attorneys' fees and costs incurred by FlowVeda™ in defense of such claims.

11. Revisions and Errata

a) Potential Inaccuracies

The materials and information on the FlowVeda™ Website may contain errors, including typographical, technical, or photographic inaccuracies. FlowVeda™ does not guarantee the accuracy or completeness of any content on the Website.

b) Content Updates

FlowVeda™ reserves the right to modify or update Website content at any time without prior notice. However, there is no obligation to ensure all materials are up to date.

12. Legal Jurisdiction

a) Governing Law

These Terms of Service are governed by and construed under the laws of the State of Florida, United States.

b) Jurisdiction for Disputes

All legal disputes arising from or related to these Terms of Service shall be resolved exclusively in the courts of Hillsborough County, Florida.

c) International Use

Users accessing the Website outside the United States must comply with local laws in addition to these Terms of Service.

13. Alternative Dispute Resolution (ADR)

a) Introduction to ADR

FlowVeda™ is committed to resolving disputes in a fair and efficient manner. Before resorting to formal legal proceedings in the courts of Hillsborough County, Florida, as stated in our existing Legal Jurisdiction clause, we encourage the use of Alternative Dispute Resolution (ADR) methods. This approach aims to facilitate an amicable and mutually satisfactory resolution to any disputes that may arise between you, the user, and FlowVeda™.

b) ADR Methods

Negotiation

• We encourage parties initially to attempt to resolve disputes informally through direct negotiation. This can be initiated by contacting our customer service team.

Mediation

• If negotiation does not resolve the matter, either party may propose entering into mediation. In this process, a neutral third-party mediator will assist both parties in working towards a mutually agreeable solution. Mediation is a non-binding procedure, and either party can withdraw at any time.

Arbitration

• If mediation is unsuccessful or bypassed, parties may agree to resolve their dispute through binding arbitration. In arbitration, an appointed arbitrator will review the dispute and make a decision that is binding on both parties. The location for any such arbitration shall be in Hillsborough County, Florida, and conducted in English. The costs for the arbitration process will be shared equally between both parties unless the arbitrator decides otherwise based on the merits of the case.

c) Opting for ADR

The decision to opt for ADR is entirely voluntary. If either party chooses not to participate in ADR or if ADR does not successfully resolve the dispute, the parties retain their right to pursue legal action in the courts of Hillsborough County, Florida, as per the original Legal Jurisdiction clause.

d) Continuation of Services

During the ADR process, FlowVeda™ will continue to provide services to the customer unless the nature of the dispute impedes such provision.

e) ADR and Legal Rights

The use of ADR does not waive any legal rights or remedies that either party has under our Terms and Conditions. If the dispute is not resolved through ADR, legal proceedings can still be initiated as outlined in our Legal Jurisdiction clause, above.

By agreeing to these Terms and Conditions, you acknowledge that you understand the ADR process and agree to its terms as a preliminary step before resorting to litigation.

14. Updates and Amendments Procedure

a) Notice of Changes

FlowVeda™ reserves the right to update these Terms of Service at any time. Significant changes will be communicated via email or through a notice on our Website.

b) Effective Date

Changes will take effect on the date specified in the update notice and will not apply retroactively.

c) Access to Updated Terms

The most current version of these Terms of Service will always be available on the FlowVeda™ Website.

d) Continued Use as Acceptance

Your continued use of the Website or services after the effective date of changes constitutes acceptance of the updated Terms of Service.

We are committed to keeping our users informed and empowered regarding any modifications to our terms or policies.