Privacy Policy

Last Updated: January 15, 2025

Who We Are

At FlowVeda™, a brand owned by BioFlow Mgmt LLC and doing business as FlowVeda™ LLC, your privacy is our priority. This Privacy Policy outlines how FlowVeda™ ("we," "our," or "us") collects, uses, and protects your personal data.

As a global entity operating primarily in the United States, with affiliates extending our reach internationally, we are committed to upholding the highest standards of privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We value the trust you place in us and are dedicated to handling your personal data responsibly. This Privacy Policy explains our data collection, use, and sharing practices across our website, mobile applications, and other digital services, as well as offline interactions.

FlowVeda™ Privacy Principles

• Transparency and Clarity: We are open about our data practices, ensuring you have the information needed to make informed decisions.
• Empowerment: We aim to give you control over your personal data and your experience with FlowVeda™.
• Fair and Lawful Processing: We collect and use your data ethically and for legitimate purposes.
• Privacy by Design: Our products and services prioritize data protection from inception.
• Accountability and Responsibility: We ensure our practices and those of third parties align with our privacy commitments.
• Responsiveness to Privacy Requests: We respect and act promptly on your rights regarding your personal data.
• Protection and Security: We implement robust measures to safeguard your data against misuse and unauthorized access.
• Customer-Centric Approach: Your trust and privacy are central to everything we do.

Scope of the Policy

This Privacy Policy applies to all personal data collected by FlowVeda™, both online and offline, through:

• Our website, mobile applications, and other digital platforms.
• Events, tradeshows, and conferences.
• Customer service interactions via phone, email, or postal correspondence.

In specific instances, additional privacy notices may apply. These will take precedence over this general policy.

By engaging with our services, you agree to the terms outlined in this Privacy Policy.

Information Collected

What Constitutes Personal Data?

Personal data includes any information that identifies or can be linked to you. This may include:

• Contact Information: Name, email, phone number, and mailing address.
• Payment Information: Credit card details and billing address.
• Engagement Data: Purchase history, preferences, and feedback.
• Demographics and Preferences: Age, gender, and interests.
• Technical Data: Device identifiers, IP address, and browser details.
• Usage Data: Interactions with our website, app, and marketing content.
• Health-Related Information: Details you choose to share relevant to our products.
• Social Media Data: Information shared via our social media pages or platforms.

Methods of Data Collection

We collect data through:

• Direct Interactions: When you:
  • Create an account or make a purchase.
  • Subscribe to newsletters or participate in surveys.
  • Engage with our blogs, tools, reviews, or promotional events.
• Automated Technologies: When you browse our website or use our mobile app, we collect usage data through cookies and tracking technologies.
• Third-Party Sources: We may receive data from marketing partners, public databases, or social media platforms.
• Combined Data: We may merge data from different sources to improve your experience.

Purpose of Data Collection

We use your data to:

• Fulfill orders and manage payments.
• Communicate about your account and inquiries.
• Personalize your experience with tailored recommendations.
• Conduct research to improve our products and services.
• Prevent fraud and ensure security.
• Develop marketing strategies based on customer trends.

Sharing of Personal Data

Our website may contain links to external websites. To provide a seamless experience and effective service, we collaborate with various third-party service providers. These collaborations are governed by strict data protection agreements, ensuring that your personal information is handled securely and responsibly.

We share your data only as necessary to:

• Fulfill orders through logistics and delivery partners.
• Collaborate with trusted third-party service providers, including:
  • Shopify, Stripe, PayPal, and Amazon Pay for payment processing.
  • Google Analytics for understanding customer interactions.
  • Phase V, ShipHero and Passport for logistics and international shipping.

We encourage you to review the privacy policies of any third-party websites or services you interact with to understand their practices, as they may differ from ours.

Third-Party Service Provider Privacy Agreements

Below are links to each of the privacy agreements for the key service providers we collaborate with:

• Shopify: Powers our online store and payment processing.
• Stripe: Manages payment processing.
• PayPal: Handles payment processing in conjunction with Shopify Payments.
• Amazon Pay: Facilitates payments for orders.
• Google Analytics: Provides insights into customer interactions.
• Phase V: Distribution, shipping, warehousing, and logistics.
• ShipHero: Software managing, shipping, inventory, and logistics.
• Passport: Facilitates international shipping.

We work only with service providers who adhere to strict data protection standards.

Your Privacy Rights

Depending on your region, you may have the right to:

• Access, correct, or delete your data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for specific processing activities.

To exercise these rights, contact us at support@flowveda.com. We may require additional information to verify your identity.

Privacy Notice for Email Collection

By providing your email address, you consent to FlowVeda™ collecting and using your personal information in accordance with this Privacy Notice.

Information Collection and Use

We collect your email address to:

• Send you updates about our products, services, and promotions.
• Provide information relevant to your interests.
• Improve our offerings based on your feedback and interactions.

Data Sharing and Disclosure

FlowVeda™ does not sell your personal information to third parties. We may share your email address with trusted service providers who assist us in operating our business, such as email marketing platforms, under strict confidentiality agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You may unsubscribe from our communications at any time by clicking the "unsubscribe" link in any email you receive from us or by contacting us directly.

Contact Us

If you have any questions about this Privacy Notice, please contact us at support@flowveda.com.

Cookies and Tracking

We use cookies to enhance your experience. You can manage your preferences through your browser settings, but note that disabling cookies may affect functionality.

Children's Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If such data is identified, it will be promptly deleted.

Data Retention and Security

We retain personal data only as long as necessary for business or legal purposes. Our safeguards include:

• Encryption and secure storage.
• Regular monitoring to prevent unauthorized access.

You are encouraged to protect your account credentials to ensure data security.

Global Data Transfers

If you access our services outside the U.S., you agree to the transfer of your data to the U.S., where it will be processed in accordance with this policy and applicable laws.

Updates to This Privacy Policy

This policy may be updated periodically. We encourage you to review it regularly. Continued use of our services constitutes acceptance of any updates.

Contact Us

For questions or concerns about this Privacy Policy, email support@flowveda.com or visit www.flowveda.com/contact.