Order Management

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay for secure checkout. All transactions are encrypted and processed through secure payment gateways to ensure your financial information remains protected.

Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website and view your order status under 'Order History.' If you checked out as a guest, you can use the order tracking link in your confirmation email. For any issues with tracking, please contact our customer support team with your order number.

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our customer support team immediately after placing your order. We'll do our best to accommodate your request, but we cannot guarantee changes once the order has entered the fulfillment process. For subscription orders, you can easily manage future deliveries through your account dashboard.

We offer a 60-day satisfaction guarantee on your initial Starter Kit purchase. If you're not completely satisfied, contact our customer support team within 60 days of purchase for a full refund. For subscription orders beyond the initial Starter Kit, unopened products can be returned within 30 days of delivery for a refund or exchange. Please note that shipping costs are non-refundable unless the return is due to our error.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees, duties, or taxes that may be imposed by their country. These are not included in our shipping charges and will be collected by the delivery carrier if applicable.

Placing an order is simple: 1) Visit flowveda.com and click on 'Shop', 2) Select either our Starter Kit or one of our Flow Club subscription options, 3) Add to cart and proceed to checkout, 4) Enter your shipping and payment information, 5) Complete your purchase. You'll receive an order confirmation email with tracking information once your order ships.

Standard shipping within the United States typically takes 3-5 business days. We also offer expedited 2-day shipping options at checkout for an additional fee. International shipping times vary by destination, generally ranging from 7-14 business days. You'll receive tracking information via email once your order ships so you can monitor its progress.